Primary Role
The Engineer will do the technical Support (level 3 support) for various CSC product suite (FDRD, FDQM, SPX, CRX)

Working Relationships
- Working with CSC end clients to troubleshoot, provide guidance, support on product issues, questions.
- Working internally with CSC Product Development team, project team and other third parties.
- Working/Collaborating with other Support Teams in US and UK.
- Reporting to client on a timely basis.
- Reporting to ASIA Product Support lead and onshore counterparts.

Professional Responsibilities
 Receive and process incoming calls/emails.
 Understand and comply with SLAs.
 Provide Technical Support (level 3) support to CSC clients on Product suite.
 Coordinate with other CSC teams and CSC vendors to diagnose and troubleshoot reported issues by the clients.
 Performs technical analyses to the sub-system level (Technical).
 Communicates in a variety of presentation settings including small to medium sized groups, project teams, internal task forces and training classes; contributes to formal written deliverables (Communication).

Professional Requirements
- At least 02 years of experience in technical analysis, programming, and testing is required;
- Good at English skills (especially in speaking/listening) is requested;
- Understanding of the Software Development Life Cycle is required
- Experienced in developing/maintaining Java Web-based applications using JSP/Servlet, or a Web Developer Framework (i.e: Struts) is desirable;
- Experience on Java web based applications is a plus;
- Experience with Java, ANT, Oracle, or SQL Server, SQL, Windows Server, Linux OS, Web/Appl Server such as Apache is desirable;
- Experienced Documentum or a Document Management System (i.e: FileNet, Alfresco,…), or experience working in a regulated environment is a plus
- Good at soft skills (analytical, problem solving, communication and team work) is desirable

Education/Training
• Bachelor's degree or equivalent combination of education is a must

***How To Apply and Contact us
Email: CSCV-Recruitment@csc.com
Tel: (84-8) 3923 8520
Website: http://www.csc.com/vn_en/ds/18478-country_profile
Recruitment webs: www.vietnamworks.com or www.linkedin.com