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12-12-2014, 10:35 AM #1Silver member
- Ngày tham gia
- Sep 2015
- Bài viết
- 0
***NEW***Java Support Software Engineer
Primary Role
The Engineer will do the technical Support (level 3 support) for various CSC product suite (FDRD, FDQM, SPX, CRX)
Working Relationships
- Working with CSC end clients to troubleshoot, provide guidance, support on product issues, questions.
- Working internally with CSC Product Development team, project team and other third parties.
- Working/Collaborating with other Support Teams in US and UK.
- Reporting to client on a timely basis.
- Reporting to ASIA Product Support lead and onshore counterparts.
Professional Responsibilities
Receive and process incoming calls/emails.
Understand and comply with SLAs.
Provide Technical Support (level 3) support to CSC clients on Product suite.
Coordinate with other CSC teams and CSC vendors to diagnose and troubleshoot reported issues by the clients.
Performs technical analyses to the sub-system level (Technical).
Communicates in a variety of presentation settings including small to medium sized groups, project teams, internal task forces and training classes; contributes to formal written deliverables (Communication).
Professional Requirements
- At least 02 years of experience in technical analysis, programming, and testing is required;
- Good at English skills (especially in speaking/listening) is requested;
- Understanding of the Software Development Life Cycle is required
- Experienced in developing/maintaining Java Web-based applications using JSP/Servlet, or a Web Developer Framework (i.e: Struts) is desirable;
- Experience on Java web based applications is a plus;
- Experience with Java, ANT, Oracle, or SQL Server, SQL, Windows Server, Linux OS, Web/Appl Server such as Apache is desirable;
- Experienced Documentum or a Document Management System (i.e: FileNet, Alfresco,…), or experience working in a regulated environment is a plus
- Good at soft skills (analytical, problem solving, communication and team work) is desirable
Education/Training
• Bachelor's degree or equivalent combination of education is a must
***How To Apply and Contact us
Email: CSCV-Recruitment@csc.com
Tel: (84-8) 3923 8520
Website: http://www.csc.com/vn_en/ds/18478-country_profile
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